Privacy Policy

Encargos y Envios LLC (“Airpals”) understands and respects that our users, customers, and visitors has the right for privacy. This Privacy Notice (“Notice”) describes Airpals´ policy regarding the types of information we collect, the purposes for which it is used, disclosure, protection of personal information, and the choices you have with respect to its use for the websites and other platforms that Airpals has built or will build in the future. The terms of this Notice apply to information collected from you unless different terms are specified as part of a special offer or in another form or contract, we provide you.

Account Information

Except as otherwise set forth herein, we will keep confidential any Private Information related to your account with us.

Personal Information

Personal Information is information that can be directly associated with an identifiable natural person such as a user’s name, address, telephone number, email address, or credit card number.

Collection of Personal Information.

We collect Personal Information that you provide us, during but not limited to the following scenarios: Request and payment of services, contact our customer support by phone, email, or any other means and track orders.We may automatically collect some information when you visit our Site such as the site from which you linked to us, and the time and date of your visit, purchases, and activities. We also collect information received from third parties to the extent that they have represented that they have entered into an agreement with you for connectivity of our services to our platform.Airpals does not knowingly collect Personal Information from children under the age of 16, and you must be 18 years of age or older in order to establish an account on the Site.You may contact us to request that we disclose to you the categories, sources, commercial purpose, categories of third parties we share the Personal Information with and specific pieces of your Personal any Information that we have collected. Furthermore, you have the right to request that we delete any Personal Information we have collected from you (please note that such deletion may prevent you from accessing the free services offered to you by us, including but not limited to the services provided to you under our Monitoring Platform.Your Personal Information may be stored in data centers located in the United States of America. We may use other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law.

Use of Personal Information

The Personal Information we collect is used to process your requests or transactions, provide you high quality service, customize the Site according to your preferences, and to tell you about specific goods or services we believe will be of interest to you. If you prefer not to receive promotional information from us, we make it easy for you to let us know. You can contact us at any time to decline promotional information.

Sharing of Personal Information

Airpals does not sell or rent Personal Information to third parties without your prior consent. And we do not share or disclose Personal Information to third parties without your prior consent, except in the limited circumstances described below.Airpals may share your Personal Information with third parties (or otherwise allow them access to it) only in the following manners and instances:

a. Third Party Services:

Airpals has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, data and web-analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisors (collectively, “Third Party Service(s)”).Such Third Party Services may receive or otherwise have access to our Visitors’ and Users’ Personal Information and/or Users-of-Users’ Personal Information, in its entirety or in part – depending on each of their particular roles and purposes in facilitating and enhancing our Services and business, and may only use it for such purposes.Note that while our Services may contain links to other websites or services, we are not responsible for such websites’ or services’ privacy practices. We encourage you to be aware when you leave our Services and read the privacy statements of each and every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third -party websites and services.

b. Law Enforcement, Legal Requests and Duties

Where permitted by local data protection laws, Airpals may disclose or otherwise allow others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have good faith belief that the law requires us to do so, with or without notice to you.

c. Protecting Rights and Safety

Airpals may share your Personal Information with others if we believe in good faith that this will help protect the rights, property or personal safety of Airpals, any of our users, any or any member of the general public, with or without notice to you.

d. Merger and Acquisitions

Information about our customers, including Personal Information, may be disclosed if it is necessary for legitimate purposes, for example as part of, or during negotiations of, any merger, sale of company assets, or acquisition. Other than in circumstances enumerated above, we have a policy of obtaining a person’s consent if we intend to process his/her Personal Information.

e. Protection of Personal Information

Personal Information we collect is stored electronically. We use technical, contractual, administrative, and physical measures in an effort to protect against unauthorized access.Account information is accessible online only through the use of a password. To protect the confidentiality of Personal Information, you must keep your password confidential and not disclose it to any other person. If other people have access to your email, they may be able to obtain access to your password and obtain Personal Information about you or change information about your user profile.While we use reasonable measures to protect information that is stored within our database, and we restrict access to information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff, we cannot guarantee the security of account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of account information at any time. We cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your Personal Information when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.By registering for any part of the Site or any services or news provided by us, you agree to receive promotional messages from Airpals. If at any time you wish to stop receiving promotional information from us, you may opt out by contacting us at info@airpals.co

Aggregate Information

Personal information does not include “aggregate” information. Aggregate information is data we collect about a group or category of products, services or customers, from which individual customer identities have been removed and a specific person cannot be identified through such information. Aggregate information is also any information or data that we collect from power optimizers which are available to you via our Platform. In other words, information about how you use a service may be collected and combined with information about how others use the same service, but no Personal Information will be included in the resulting data. Likewise, information about the products or services you use, or purchase may be collected and combined with information about the products and services used or purchased by others, but no Personal Information will be included in the resulting data. Among others, aggregate data helps understand trends and customer needs so that new products and services can be considered, and so existing products and services can be tailored to customer desires.Airpals appreciates the importance of safeguarding the privacy of your Personal Information that may be provided to us. Airpals does use and disclose de-identified aggregate information, for the purposes of evaluating and improving our services and tailoring our products and for commercial purposes. Airpals may choose at its sole discretion to transfer, sell, provide, or share such information with third parties, including to Airpals´ business partners for commercial purposes.

Regarding Cookies

Online Links to Other Sites

Through our Site, users can link to other websites of third parties that provide useful information. Any information you provide on the linked pages is provided directly to this third-party and is subject to that third party’s provider’s privacy policy. Airpals is not responsible for the content or privacy practices of websites to which we link. Links from our site to third parties or other sites are provided for your convenience. We encourage you to learn about the privacy practices of each website before providing them with any information.

Questions or Concerns

If you have any questions or concerns about this privacy statement or would like to contact us for any reason, you can contact us at info@airpals.co

Changes to this Statement

Airpals reserves the right to change this privacy statement at any time but will alert you when changes have been made by indicating at the bottom of the privacy statement the date it was last updated. We encourage you to review our privacy statement to make sure you understand how your information will be used. If there is ever a material change to how we use your information and the new uses are unrelated to uses we disclose in this statement, the amended Privacy Policy will be posted on the Site for your acceptance or confirmation, and you will be required to accept or confirm such changes prior to your continued use of the Site or the Airpals Platform.