Across every industry, the condition of a company’s buildings and the efficiency of its workplace operations define productivity, safety, and brand perception. That’s why organizations turn to facilities management companies, specialized providers that integrate maintenance, cleaning, engineering, and workplace technology to keep environments running smoothly.
In this guide, we spotlight the top facilities management companies in the U.S., explaining what they offer, the sectors they serve, and the innovations that make them stand out. After reviewing leaders such as Emcor, JLL, CBRE, ABM, and Envoy, as well as showing you how Airpals brings to the table a complementary solution addressing a gap traditional FM providers overlook: internal parcel logistics.
Table of Contents:
- What Are Facilities Management Companies?
- Top Facilities Management Companies in the U.S.
- Airpals Parcel Management Software
- Emcor Facilities Services (EMCOR Group Inc.)
- JLL Facility Management
- Envoy (Workplace / Visitor Management)
- CBRE Facilities Management
- ABM Facility Services
- The Gap: Where Traditional FM Stops and Parcel Logistics Begins
- Key Takeaways
- Final Thoughts
- Frequently Asked Questions (FAQs)
What Are Facilities Management Companies?
Facilities management companies are specialized service providers that organizations hire to oversee and optimize their workplaces. Unlike individual facility managers who work internally, these companies operate as external partners that bring teams, technology, and expertise to manage day-to-day operations across multiple sites or complex facilities.
Their role goes beyond just maintaining buildings; they integrate hard services like infrastructure, HVAC, plumbing, and electrical systems, with soft services such as cleaning, landscaping, reception, parcel shipping, and workplace technology. By combining both, facilities management companies act as one-stop partners for the overall functionality, safety, and efficiency of physical spaces.
Partnering with a facilities management company offers businesses several advantages:
- Expertise at scale: Access to trained professionals across multiple service areas.
- Efficiency: professional oversight reduces downtime and costs.
- Compliance: experts ensure adherence to safety and environmental regulations.
- Scalability: services grow with organizational needs.
- Cost visibility: predictable contracts simplify budgeting and reporting.
In short, facilities management companies allow organizations to focus on their core business while experts handle the complexity of running safe, sustainable, and efficient workplaces.
For more on FM roles and duties, see our blog post about Duties and Responsibilities of a Facility Manager.
Top Facilities Management Companies in the U.S.
The U.S. facilities management market exceeds $300 billion, with providers ranging from nationwide engineering firms to workplace startups. Below is an overview of the top facilities management companies shaping the industry today.
| Company | Core FM Services | Differentiator/Specialization |
|---|---|---|
| Airpals | Parcel management software for internal logistics | Complements FM operations by centralizing shipments and cost oversight |
| Emcor Group Inc | Maintenance, engineering, energy services | Infrastructure-heavy, hard FM focus, and industrial expertise |
| JLL Facility Management | Real estate + integrated FM, IWMS tech | Global scale and data-driven efficiency |
| Envoy | Visitor management, room booking, and security apps | Digital-first FM and employee-experience platform |
| CBRE Facilities Management | Integrated FM, ESG, workplace optimization | Scale and multi-service integration |
| ABM Facility Services | Janitorial, HVAC, maintenance (soft FM) | Breadth of industries served and sustainability initiatives |
Airpals Parcel Management Software
Although not a traditional FM company, Airpals fills a critical gap in building and facility management. Most facilities management providers handle external vendors and building systems, but few track the flow of packages, documents, and internal shipments that move within organizations daily.
Airpals Parcel Management Software gives workplace and facilities management teams a single dashboard with:
- AI-powered label creation: Generate shipping labels in seconds (including service suggestions and rates, even when weight isn’t provided).
- Spend visibility that matters: See shipping by user and by department, what was sent, how often, and how much it cost.
- Policy control, real compliance: Enforce shipping policies, require approvals, and improve accountability across teams.
- Tracking made easy: Shareable tracking links so stakeholders stay informed at every step.
- Analytics that drive action: Reporting to uncover trends, flag exceptions, and highlight savings opportunities.
By connecting parcel operations with FM workflows, Airpals brings clarity to an area of logistics that traditional us facilities management companies often overlook.
Emcor Facilities Services (EMCOR Group Inc.)
Emcor Group Inc. is one of the largest facilities management companies in the U.S., providing engineering, mechanical, and energy-efficiency solutions under its Emcor Facilities Services division.
- Services: HVAC, plumbing, electrical systems, predictive maintenance, and energy retrofits.
- Industries: manufacturing, healthcare, education, and government.
- Differentiator: combines deep engineering expertise with real-time performance monitoring to deliver reliability and lower operating costs.
Emcor’s focus on infrastructure-intensive facilities places it among the leading building and facility management specialists in North America.
JLL Facility Management
JLL (Jones Lang LaSalle) is a global powerhouse offering real estate services and FM solutions through its JLL Facility Management division.
- Services: end-to-end real-estate operations, maintenance, space planning, and IWMS (Integrated Workplace Management System) technology.
- Differentiator: data-driven decision-making and AI-powered building analytics.
- Reach: operates in over 80 countries and serves sectors from finance to biotech.
For organizations asking “what is JLL company?”, the answer is a leader in digitalized facility management providers that blend real estate and operations for maximum efficiency.
Envoy (Workplace / Visitor Management)
Originally known for its Envoy Visitor Management system, Envoy has evolved into a complete workplace platform integrating visitor check-ins, delivery tracking, desk booking, and security tools.
- Services: visitor sign-in via the Envoy App, meeting-room and desk reservations through the Envoy Booking System, and facility access control.
- Differentiator: user-friendly design and seamless integration with existing FM systems.
Envoy embodies the digital-first trend in us facilities management companies, where FM data connects with employee experience apps to create safer and smarter workplaces.
CBRE Facilities Management
CBRE Group is one of the world’s largest real-estate and FM providers, serving corporations in over 100 countries. Services: integrated FM services, including maintenance, energy optimization, ESG consulting, and workplace strategy. Differentiator: unmatched scale and ability to bundle services across property and facility portfolios.
Through its CBRE Facilities Management division, the company helps clients standardize operations globally while meeting local regulatory standards.
ABM Facility Services
ABM Industries is an established leader in soft FM, focusing on maintenance and custodial operations that impact daily occupant comfort.
- Services: cleaning, HVAC, lighting, energy solutions, and landscaping through its ABM Facility Maintenance and ABM Cleaning Company units.
- Industries: airports, schools, hospitals, and retail.
- Differentiator: comprehensive coverage across industries with a commitment to sustainability and employee training.
ABM’s long-term contracts and national network make it one of the most recognizable names among facilities management providers.
The Gap: Where Traditional FM Stops and Parcel Logistics Begins
Despite their vast reach, even the top facilities management companies tend to focus on building systems and maintenance rather than the daily flow of shipments within facilities.
Internal mailrooms, departmental transfers, and ad-hoc package deliveries often operate without centralized oversight.
That’s where Airpals Parcel Management Software bridges the gap. By linking FM operations with smart parcel tracking, businesses can gain end-to-end visibility across their intralogistics processes
Result:
- Lower parcel spend.
- Enforced compliance with shipping policies.
- Faster internal deliveries and accountability across teams.
Key Takeaways
- Facilities management companies maintain buildings' functionality through technical and support services.
- Leading providers such as Emcor, JLL, Envoy, CBRE, and ABM cover everything from engineering to workplace apps.
- Facilities Management services rarely manage internal parcel logistics. Airpals fills this gap with technology built for facility teams who need visibility and cost control.
- Integrating parcel management into FM strategies creates a complete view of building operations.
Final Thoughts
Choosing the right facilities management provider depends on scope, scale, and specialized needs. While industry leaders manage maintenance, cleaning, and workplace experience, Airpals ensures that the movement of packages and documents within your organization is just as efficient.
At Airpals, we believe smart parcel management is the missing layer that empowers modern facilities to operate at their full potential. Centralize shipping, enforce policies, and gain visibility into costs. Request a demo of our parcel management platform today!
Frequently Asked Questions (FAQs)
What does a facilities management company do?
A facilities management company coordinates the maintenance, operations, and services required to keep buildings functional. They manage hard FM (technical systems) and soft FM (cleaning, security, parcel shipping, workplace support) to ensure safe and efficient environments.
Who is the largest facilities management company?
Among the largest us facilities management companies are CBRE Group, JLL, and Emcor Group Inc., recognized for their global scale and diverse service portfolios.
What services do facilities management providers offer?
They offer maintenance, engineering, cleaning, energy management, and digital workplace solutions. Some also provide visitor management and environmental services to enhance building performance and sustainability.
What is the difference between FM and IFM?
FM refers to individual facility services managed separately. IFM (Integrated Facilities Management) combines all FM functions under one provider for greater coordination and cost savings.
How do facilities management companies drive efficiency and cost savings for organizations?
They use standardized processes, technology, and data analytics to optimize energy use, reduce labor redundancy, and improve asset lifecycles. Combined with solutions like Airpals Parcel Management Software, they extend efficiency into intralogistics and parcel operations.
