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Oct 25, 2022

There’s nothing more important than getting a crucial project-related item to the right place at the appropriate time. Courier services save you money on shipping costs, offer greater reliability, and deliver the goods on time — a huge plus when time is of the essence. But to reap these benefits, you’ll want to avoid making a few common mistakes that could derail your expectations.

Industries everywhere strive to cut costs on projects, and reliable courier service is one of the ingredients that help them achieve that. No longer will projects be held up just because one small but crucial piece has not arrived. Plus, with today’s technology, ordering a courier service has never been easier. Everyone has the ability to order a courier with the tap of a finger.

But even with these advancements in technology, human error can still play a factor that can hinder the delivery process. From confusion and delays to a lack of planning ahead, learn from these common mistakes when booking a courier service.

women carrying ripped box

9 Courier Services Mistakes

1. Wrong Labeling: Avoid delivery hiccups by double-checking the labeling. Make sure the correct name, address, and information are listed clearly on the package to avoid any confusion. It’s usually best to print labels instead of handwritten information to avoid smears and illegible handwriting. Couriers will handle it from there.

2. Items Not Packaged Correctly: Ensure your item is protected during transport by using appropriate packaging. Check the box or bag's condition and secure it with strong tape. Ensure wrapping is tear-free and tightly sealed, and use cushioning to keep the item secure. Packaging can be a pretty simple fix if you think ahead.

3. Wrong Package Details: Not all packages are easy to measure, but it’s important to try to be as accurate as possible. This will help assign your items to the right vehicle and route to expedite the request. Timeliness is a priority for ensuring efficient service delivery.

4. Vague or No Delivery Instructions: Be aware of building restrictions and item details to improve delivery quality and speed. Consider factors like freight elevators, mailrooms, front desk hours, service entrances, and security protocols. Providing concise additional information can ease delivery challenges significantly.

5. Underestimating Delivery Time: Assessing the full delivery timeline is crucial for setting accurate expectations. Airpals' technology estimates turnaround times, with prompt communication about any delays or issues affecting delivery, and notifications upon successful delivery.

6. Not Responding to Courier Questions: In order to avoid unnecessary backlogs and fees, be on the lookout for when the driver is arriving. If you can’t be available to respond to a courier if needed, assign someone else to the task.

7. Having Pets on Site: We suggest securing your pets when the courier arrives. Keep them behind a closed door for the few minutes it takes to pick up or drop off an item. This also helps to avoid the potential for your pet to make a beeline out the door when it’s opened.

8. Not Understanding the Cancellation Process: Coordinate with all parties involved and make sure you’re all on the same page about pickups, deliveries, and timelines. Get all the details in order before you schedule and avoid potential fees!

9. Failing to Consider the Weather: No one can always predict how the weather will impact your courier service. We suggest checking the weather report prior to booking the service. If possible, schedule your deliveries on clearer days. If you want to mitigate weather impacts, consider choosing the Rush delivery option. Travel time will still be affected but at least there is a greater chance of successful delivery.

women taking inventory

Get More Out of Your NYC Courier Service with Airpals!

As a leading courier service in New York, we understand the intricacies of the logistics world. With a city as bustling as New York, ensuring a messenger service that's meticulously organized can greatly enhance delivery efficiency. Your Airpals drivers, experts in same day courier service in NYC, truly value your trust.

We're committed to reliably serving you, come rain or shine. Book your next delivery with the top-rated courier service New York trusts – Airpals!